At QualityReps, we take great care to ensure that your order is processed, packaged, and delivered securely and on time. We follow strict shipping protocols to protect your items and streamline the delivery process, and we recommend reviewing all details below to fully understand our shipping procedures, timelines, and terms.

Delivery Guarantee

QualityReps stands behind every order we ship. If, for any reason, you do not receive your package within the stated delivery window and the courier confirms the package is lost or missing, QualityReps will fully cover the cost of reshipment for a replacement order at no extra charge to you. Your satisfaction and peace of mind are always our top priorities, and we take full responsibility for ensuring your order reaches you safely.

Shipping Responsibilities

• Accurate Shipping Details: You are fully responsible for providing the correct, complete shipping address and valid contact information at checkout. Please double-check all details (including street name, apartment/unit number, postal code, and phone number) before submitting your order, as incorrect or incomplete information may cause delivery delays, failed deliveries, or lost packages. QualityReps is not liable for delays or non-delivery due to buyer-provided incorrect address details.
• Duties & Import Fees: Any customs duties, import taxes, customs clearance fees, or related cross-border charges are the sole responsibility of the buyer. These fees are determined by the destination country’s customs regulations, and we have no control over the amount or imposition of such charges.
• Low-Value Gift Labeling: To help reduce or help buyers avoid costly import taxes and minimize customs scrutiny, we label all outgoing packages as low-value “Gifts” for all international shipments. This is a standard practice to streamline customs clearance and lower additional costs for our customers.
• Shipping Origin: All orders are processed, packed, and shipped directly from our Hong Kong warehouse, ensuring consistent quality control and efficient global dispatch.
• Tracking Information: A unique tracking number will be automatically sent to the email address associated with your order once your package has been dispatched and scanned by the courier. This tracking number allows you to monitor your package’s progress in real time.
• Tracking Activation: Please allow up to five (5) business days for your tracking information to fully activate and appear on the courier’s official website. Initial tracking delays are common during high-volume periods and do not indicate a problem with your shipment.
• Customs Delays: In certain countries, packages may experience unexpected delays while clearing local customs, which is outside of our control. We appreciate your patience and understanding in such cases, and our support team is available to provide updates whenever possible.

Shipping Costs

We offer flexible shipping options to suit different delivery needs, including Free Standard Shipping for all qualifying orders and Paid Express Shipping for customers seeking faster delivery. The final shipping cost for your order will be automatically calculated and displayed at checkout, based on your delivery country, regional shipping zone, and package weight/size.

Processing Time

All orders are processed and prepared for dispatch within 2–4 business days after full payment confirmation. Business days exclude weekends and local public holidays in Hong Kong. Please note that processing times may be slightly extended during peak shopping seasons, holiday periods, or high-demand product launches, as we conduct extra quality checks to maintain product standards.

Estimated Shipping Times

Delivery times begin counting once the order is dispatched from our warehouse (not the date of order placement), and vary based on the shipping method selected:

• Express Shipping: 6–8 business days
• Standard Shipping: 10–15 business days

Certain specialized or high-demand items may require slightly longer processing or delivery times, depending on order volume and product availability. We will notify you in advance if your order is subject to extended handling times.

Important Notice

During busy holiday seasons, global shipping disruptions, extreme weather events, or unexpected courier delays, estimated delivery times may be longer than usual. While we always do our best to expedite processing and partner with reliable couriers to minimize delays, these external factors are beyond our control. We will proactively update you via email if there are significant delays to your order, and our support team is available 24/7 to address any shipping-related questions or concerns.